Refund policy

Digital Products
No refunds are available for digital products.

Printed Products & Merchandise
Our printed items (e.g., via Printful or Art of Where) are made to order.

• Returns are only accepted in cases of manufacturing defects or damage during shipping.
  
  
• In all cases, you must contact us within 24 hours of receiving your order at chantal@chantalmusique.ca. We will provide the appropriate return instructions depending on the supplier.
  
  
• Items must be returned in their original condition and packaging.
  Return shipping costs are the responsibility of the customer.

Original Artwork & Handmade Creations
Each piece is unique, therefore no exchanges, refunds, or reproductions are possible. Please double-check your selections before completing your purchase.

General Conditions

• Initial shipping fees are non-refundable.
  
  
• Sale or promotional items are final sale.
  
  
• For artwork valued at over $100, returns must be shipped with tracking and insurance.
  
  
• Approved refunds are issued to the original method of payment within 10 business days after inspection.

For any inquiries, please contact: chantal@chantalmusique.ca